Last Updated: February 2026
At Shivam, we strive to provide exceptional Wholesale & Retail Trading services
and ensure customer satisfaction. This Refund and Cancellation Policy outlines the
terms and conditions for refunds and cancellations of our products and services.
1. General Policy
Shivam operates on a trading-based service model.
Refunds and cancellations are handled on a case-by-case basis, taking into
consideration the nature of the products, order status, and
circumstances surrounding the request.
2. Order Categories and Refund Terms
2.1 Bulk Orders
Before Shipping (100% Refund)
- Full refund if order is cancelled before shipping
- Refund processed within 5-7 business days
- No administrative fees charged
After Shipping (Partial Refund)
- Refund amount based on product condition and return shipping
- Minimum 20% restocking fee may apply
- Client responsible for return logistics
- Refund processed within 10-15 business days
After Receipt (No Refund)
- No refunds once products are received and accepted
- Quality issues covered under warranty
- Damaged goods must be reported within 24 hours
2.2 Retail Sales
Cancellation (100% Refund)
- Complete refund if cancelled before dispatch
- Refund processed within 5-7 business days
Returns (Partial Refund)
- Refund calculated based on product condition
- Minimum 30% restocking fee for non-defective returns
- All original packaging must be intact
Post-Delivery (No Refund)
- No refunds after product use or packaging damaged
- Support available as separate service
2.3 Trading Consultations
Before Consultation (100% Refund)
- Full refund if cancelled 24 hours before scheduled consultation
- 50% refund if cancelled less than 24 hours before
During Consultation (No Refund)
- No refunds once consultation session begins
- Client receives all consultation materials and reports
3. Cancellation Process
3.1 How to Cancel
To cancel a service, clients must:
- Submit written cancellation request to contact@shivamenterprises.shop
- Include order reference number and reason for cancellation
- Provide bank details for refund processing
- Return any provided materials or access credentials
3.2 Cancellation Timeline
- Immediate Effect: Work stops upon receipt of cancellation request
- Assessment Period: 2-3 business days to evaluate refund amount
- Refund Processing: 5-15 business days depending on service type
4. Refund Processing
4.1 Refund Methods
Refunds will be processed using the same payment method used for the original transaction:
- Bank transfers for direct payments
- Credit/debit card refunds for card payments
- UPI refunds for UPI transactions
- Cheque payments for cash transactions
4.2 Refund Timeline
- Bank Transfers: 3-5 business days
- Card Refunds: 5-10 business days
- UPI Refunds: 1-3 business days
- Cheque Payments: 7-10 business days
5. Non-Refundable Items
The following items are generally non-refundable:
- Third-party software licenses and subscriptions
- Domain registration and hosting fees (if already paid)
- Custom graphics and design work (if completed)
- Consultation fees for completed sessions
- Training and documentation fees
- Administrative and processing fees
6. Force Majeure and Special Circumstances
6.1 Force Majeure Events
In case of force majeure events (natural disasters, government actions, etc.),
Shivam will work with clients to:
- Extend delivery timelines without additional charges
- Provide alternative solutions where possible
- Offer partial refunds if order cannot be completed
6.2 Client-Side Issues
Refunds may be adjusted if cancellation is due to:
- Client's inability to provide required information
- Changes in client's business requirements
- Client's decision to use alternative solutions
7. Quality Issues and Disputes
7.1 Quality Concerns
If clients are dissatisfied with product quality, Shivam
will:
- Address concerns within 48 hours
- Provide replacements or improvements at no extra cost
- Consider partial refunds if issues cannot be resolved
7.2 Dispute Resolution
For unresolved disputes, we follow this process:
- Internal review by management team
- Mediation through neutral third party
- Arbitration as final resolution method
8. Warranty and Support
8.1 Warranty Period
All completed orders include a quality guarantee covering:
- Manufacturing defects
- Functional issues
- Compatibility issues
8.2 Post-Warranty Support
Support beyond the warranty period is available as a separate service with
agreed-upon terms and pricing.
9. Client Responsibilities
To ensure smooth refund processing, clients must:
- Provide accurate bank account details
- Respond promptly to refund-related communications
- Return any provided materials or access credentials
- Maintain confidentiality of order information
10. Policy Updates
Shivam reserves the right to update this Refund
and Cancellation Policy. Changes will be posted on our website with an updated
revision date. Existing orders will continue under the terms agreed at order
commencement.
11. Contact Information
For refund and cancellation requests, please contact us: