Last Updated: December 2024
At Shivam Enterprises, we strive to provide exceptional IT services
and ensure customer satisfaction. This Refund and Cancellation Policy outlines the
terms and conditions for refunds and cancellations of our services.
1. General Policy
Shivam Enterprises operates on a project-based service model.
Refunds and cancellations are handled on a case-by-case basis, taking into
consideration the nature of the service, project completion status, and
circumstances surrounding the request.
2. Service Categories and Refund Terms
2.1 Web Development Services
Before Project Commencement (100% Refund)
- Full refund if project is cancelled before any work begins
- Refund processed within 5-7 business days
- No administrative fees charged
During Development Phase (Partial Refund)
- Refund amount based on work completed and resources utilized
- Minimum 20% administrative fee may apply
- Client receives all completed work and source code
- Refund processed within 10-15 business days
After Project Completion (No Refund)
- No refunds after project delivery and client acceptance
- Bug fixes and minor adjustments covered under warranty
- Major changes treated as new project scope
2.2 Software Development Services
Before Development Starts (100% Refund)
- Complete refund if cancelled before coding begins
- Refund processed within 5-7 business days
During Development (Partial Refund)
- Refund calculated based on milestone completion
- Minimum 30% administrative fee for custom software
- All completed code and documentation provided to client
Post-Delivery (No Refund)
- No refunds after software delivery and testing completion
- Support and maintenance available as separate service
2.3 Consulting Services
Before Consultation (100% Refund)
- Full refund if cancelled 24 hours before scheduled consultation
- 50% refund if cancelled less than 24 hours before
During Consultation (No Refund)
- No refunds once consultation session begins
- Client receives all consultation materials and reports
2.4 Cloud Solutions and Infrastructure
Setup Phase (Partial Refund)
- Refund based on setup completion percentage
- Infrastructure costs may be non-refundable
- Data migration costs may apply
Ongoing Services (Pro-rated Refund)
- Monthly services refunded on pro-rated basis
- Annual services subject to 20% cancellation fee
3. Cancellation Process
3.1 How to Cancel
To cancel a service, clients must:
- Submit written cancellation request to contact@shivamenterprises.shop
- Include project reference number and reason for cancellation
- Provide bank details for refund processing
- Return any provided materials or access credentials
3.2 Cancellation Timeline
- Immediate Effect: Work stops upon receipt of cancellation request
- Assessment Period: 2-3 business days to evaluate refund amount
- Refund Processing: 5-15 business days depending on service type
4. Refund Processing
4.1 Refund Methods
Refunds will be processed using the same payment method used for the original transaction:
- Bank transfers for direct payments
- Credit/debit card refunds for card payments
- UPI refunds for UPI transactions
- Cheque payments for cash transactions
4.2 Refund Timeline
- Bank Transfers: 3-5 business days
- Card Refunds: 5-10 business days
- UPI Refunds: 1-3 business days
- Cheque Payments: 7-10 business days
5. Non-Refundable Items
The following items are generally non-refundable:
- Third-party software licenses and subscriptions
- Domain registration and hosting fees (if already paid)
- Custom graphics and design work (if completed)
- Consultation fees for completed sessions
- Training and documentation fees
- Administrative and processing fees
6. Force Majeure and Special Circumstances
6.1 Force Majeure Events
In case of force majeure events (natural disasters, government actions, etc.),
Shivam Enterprises will work with clients to:
- Extend project timelines without additional charges
- Provide alternative solutions where possible
- Offer partial refunds if project cannot be completed
6.2 Client-Side Issues
Refunds may be adjusted if cancellation is due to:
- Client's inability to provide required information
- Changes in client's business requirements
- Client's decision to use alternative solutions
7. Quality Issues and Disputes
7.1 Quality Concerns
If clients are dissatisfied with service quality, Shivam Enterprises
will:
- Address concerns within 48 hours
- Provide revisions and improvements at no extra cost
- Consider partial refunds if issues cannot be resolved
7.2 Dispute Resolution
For unresolved disputes, we follow this process:
- Internal review by management team
- Mediation through neutral third party
- Arbitration as final resolution method
8. Warranty and Support
8.1 Warranty Period
All completed projects include a warranty period (typically 30-90 days) covering:
- Bug fixes and technical issues
- Minor adjustments and improvements
- Compatibility issues
8.2 Post-Warranty Support
Support beyond the warranty period is available as a separate service with
agreed-upon terms and pricing.
9. Client Responsibilities
To ensure smooth refund processing, clients must:
- Provide accurate bank account details
- Respond promptly to refund-related communications
- Return any provided materials or access credentials
- Maintain confidentiality of project information
10. Policy Updates
Shivam Enterprises reserves the right to update this Refund
and Cancellation Policy. Changes will be posted on our website with an updated
revision date. Existing projects will continue under the terms agreed at project
commencement.
11. Contact Information
For refund and cancellation requests, please contact us: